Takao Shimomura
Automatic diagnosis, command tags, computer system troubles, web applications
Existing troubleshooters do not provide detailed verification to find the final cause of a failure to fix it. This paper presents a method for generating Web-page based troubleshooters that deal with troubles about computer system administration and networks. The generated troubleshooter provides a manual diagnosis and an automated diagnosis for users. The automated diagnosis mode makes it possible to automatically detect the cause of a trouble based on the values users enter and to show a solution to recover from the trouble. The manual diagnosis mode enables users to learn the diagnosis process such as what could cause the trouble, how to identify the failures corresponding to the trouble, and how to solve each of those failures. In addition, administrators’ knowledge and experience for troubleshooting can be easily embedded into this generator by using command tags.
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