M.F. Costabile, R. Lanzilotti, and C. Ardito (Italy)
E-learning system evaluation, usability evaluation techniques
E-learning is the most recent way to achieve distance education, carried out by distributing learning material and processes over the Internet. This paper refines the concept of quality of e-learning systems and proposes a new framework, called TICS (Technology, Interaction, Content, Services), which focuses on the most important aspects to be considered when designing or evaluating an e-learning system. Our proposal emphasizes user-system interaction as one such important aspect. Based on TICS framework, design guidelines and evaluation patterns are derived.
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